Privacy Policy

Effective Date: January 1, 2024 | Last Updated: January 2024

1. Introduction

Cyrthos Logistics Ltd ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and interact with us.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. Your use of our services signifies your acceptance of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Contact us through forms, email, or phone
• Create an account or profile
• Request our services or documentation
• Subscribe to newsletters or communications
• Participate in surveys or feedback

This may include: name, email address, phone number, company name, address, job title, and any other information you choose to provide.

2.2 Information Collected Automatically

When you access our website or services, we automatically collect certain information:

• IP address and device identifiers
• Browser type and version
• Pages visited and time spent
• Referral source and navigation patterns
• Device type and operating system
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties such as business partners, service providers, and publicly available sources to enhance our services and verify information.

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our services
• Processing requests and inquiries
• Sending marketing communications and newsletters
• Personalizing your experience
• Analyzing usage patterns and trends
• Detecting and preventing fraud or security issues
• Complying with legal obligations
• Conducting business analytics and research

4. Legal Basis for Processing

We process your personal information based on the following legal bases:

• Consent: Where you have explicitly consented to the processing
• Contract: Where processing is necessary to fulfill a contract with you
• Legal Obligation: Where we are required by law to process your data
• Legitimate Interests: Where we have legitimate business interests to process your data

5. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website and conducting our business
• Business Partners: For legitimate business purposes and service delivery
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of merger, acquisition, or asset sale

We require all service providers to maintain the confidentiality of your information and use it only for the purposes we specify.

6. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure socket layer (SSL) technology
• Firewalls and access controls
• Regular security audits and assessments
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze website usage. You can control cookie settings through your browser preferences. Some features may not function properly if cookies are disabled.

We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our site
• Marketing Cookies: To deliver relevant content and advertisements

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data under certain circumstances
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Withdraw Consent: Withdraw consent at any time
• Right to Object: Object to certain types of processing

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. Retention periods vary depending on the type of data and the purpose of processing.

When data is no longer needed, we securely delete or anonymize it. However, we may retain certain data to comply with legal obligations, resolve disputes, and enforce our agreements.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in Canada. By using our services, you consent to the transfer of your information to countries outside Canada, which may not provide the same level of data protection.

We implement appropriate safeguards, including standard contractual clauses and adequacy decisions, to protect your data during international transfers.

11. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will immediately delete such information and terminate the child's account if applicable.

Parents or guardians who believe their child has provided information to us should contact us immediately at the contact information provided below.

12. Third-Party Links

Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

13. Marketing Communications

We may send you marketing communications about our services, updates, and promotional offers. You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in our emails
• Updating your communication preferences in your account
• Contacting us directly at fleet@cyrthos.bond

14. Canadian Privacy Laws Compliance

We comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) at the federal level and equivalent provincial privacy laws.

Under PIPEDA and provincial privacy laws, you have the right to:

• Know what personal information we hold about you
• Know how we use and disclose your information
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information (subject to legal requirements)

15. Data Breach Notification

In the event of a confirmed data breach that poses a risk of serious harm to individuals, we will notify affected parties without unreasonable delay, in compliance with applicable privacy laws. Notification will include information about the breach, data involved, and measures we are taking to address it.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us:

We will respond to your request within the timeframe required by applicable privacy laws, generally within 30 days.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date at the top of this policy.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

18. Additional Information for Specific Jurisdictions

18.1 British Columbia Residents

If you are a resident of British Columbia, your personal information is protected under the Personal Information Protection Act (PIPA). You have the right to request access to and correction of your personal information held by us.

18.2 Quebec Residents

If you are a resident of Quebec, your personal information is protected under the Law 25 (Quebec Law on the Protection of Personal Information in the Private Sector). You have the right to access, correct, and request deletion of your personal information.

18.3 Other Canadian Provinces

Residents of other Canadian provinces are protected under PIPEDA and their respective provincial privacy legislation. You have similar rights to access, correct, and request deletion of your personal information.